Customer Architect - German Speaking
Elastic
5 months ago
Barcelona, Spain
Mid Level / Senior
H1B Sponsor
Responsibilities
- Collaborate with the account team to provide ongoing technical support.
- Define the technical success plan for each customer.
- Ensure a successful technical customer journey from onboarding to adoption.
- Articulate the value proposition of Elastic solutions aligned with customer goals.
- Identify and eliminate technical frictions for smoother adoption.
- Liaise between customers and support for optimized resolution experiences.
- Deliver personalized solutions that meet customer needs.
- Translate customer business needs into technical requirements.
- Identify opportunities for subscription expansion.
- Foster ongoing customer relationships to increase utilization of Elastic solutions.
- Review customer consumption and suggest upgrades to enhance value.
- Travel to customer sites as required.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field preferred.
- Fluency in German is required.
- Experience in a similar role such as Solutions Architect or Technical Consultant.
- Hands-on experience with Elastic solutions or equivalent technologies is a plus.
- Excellent communication and presentation skills.
- Strong social skills to establish relationships with customers and team members.
- Demonstrated problem-solving skills with a track record of innovative solutions.
- Ability to manage multiple projects and meet deadlines.
Benefits
- Competitive pay based on performance.
- Health coverage for you and your family in many locations.
- Flexible work locations and schedules.
- Generous vacation days each year.
- Financial donation matching up to $2000.
- Up to 40 hours per year for volunteer projects.
- Minimum of 16 weeks of parental leave.
Tech Stack
ElasticsearchKibanaLogstash
Categories
Data EngineeringDevOpsSecurity