4 months ago
Base Salary
$142k - $208k/yr
Responsibilities
- Lead and support responses to security events and incidents across Twilio’s global infrastructure, services, and applications.
- Own the security incident lifecycle, including triage, containment, remediation, on-call response, and root-cause analyses.
- Document incidents and projects and create runbooks, standard operating procedures, and other best-practice documentation.
- Drive security and reliability improvements identified through security events and incidents.
- Automate manual security response processes and develop scalable technical solutions and response capabilities.
- Collaborate with internal engineering and business teams to address threat-related challenges and facilitate solutions.
- Build relationships with internal customers and mentor and support team members.
Requirements
- At least 5 years of security incident response experience in a production-cloud environment.
- Subject-matter expertise in security issues and technologies.
- Ability to use AI for complex security incident response activities and high-fidelity detections.
- Advanced knowledge of service-oriented architectures and cloud security tools and technologies.
- Experience addressing difficult security challenges across a technology stack.
- Experience with SIEM platforms and extending their functionality.
- Experience with SOAR tools and automating manual security processes.
- Experience with AWS, GCP, or another large cloud platform.
- Excellent written and verbal communication skills and the ability to influence stakeholders across the organization.
- Preferred experience with AI model security and posture management, AI-driven threat response, forensic artifact and evidence triage, malware and trojan analysis, source-code analysis, and threat intelligence integration.
Benefits
- Remote-first work arrangement with occasional travel and possible in-person team, project, or customer meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other benefits.
- Benefits include health insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
- The role may be eligible for equity and a corporate bonus plan.
- The application deadline is intended to be September 30, but may change based on business needs.
- The role is not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington; compensation disclosures also identify additional location-specific restrictions.
Tech Stack
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.