Mission Engineer - Miami

1 day ago

Remote, United StatesMid Level / Senior

H1B Sponsor

Base Salary

$101k - $161k/yr

Responsibilities

Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for strategic accounts.
Serve as the primary point of accountability for customer outcomes and operational success.
Assess customer workflows and recommend process improvements.
Help customers redesign workflows through technology and automation.
Support multi-product program delivery across various solutions.
Design and build AI-enabled workflow solutions.
Provide onsite technical troubleshooting and coordinate root-cause resolution.
Drive adoption of AI-powered capabilities across the Axon ecosystem.
Build trusted relationships with agency leadership and operational stakeholders.
Capture customer insights and share field intelligence with Product and Engineering teams.
Identify opportunities to deepen adoption and expand customer value.

Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years).
Former law enforcement or military experience preferred but not required.
Proven drive to help mission-critical organizations adopt new technologies.
Demonstrated ability to build working automations, integrations, or technical solutions.
Comfort working across technical and operational domains.
Strong communication skills for engaging with technical teams and senior stakeholders.
Experience supporting cross-functional programs involving multiple stakeholders.
Ability to understand technical systems and their operational environments.
Thoughtful problem-solving mindset with the ability to navigate ambiguity.
Ability to work independently with a full ownership mentality.
Commitment to delivering exceptional customer experiences.