5 months ago
Responsibilities
- Unblock customers by addressing setup issues and complex architectural challenges while developing scalable solutions that prevent recurring problems.
- Partner with Customer Success Managers to conduct technical discovery and design production-ready implementation paths.
- Architect Postman workflows, guide integrations, and create pragmatic workarounds or custom scripts when needed.
- Build reusable technical guides, templates, scripts, and reference implementations to scale best practices across customers.
- Capture customer challenges, propose interim solutions, and document product gaps for roadmap discussions.
- Translate business objectives into actionable technical implementation steps and create solutions that accelerate customer value.
Requirements
- 6–8+ years of experience in a technical customer-facing role and a portfolio of built things.
- Strong foundation in Computer Science or Engineering, or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Proven ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building scalable technical collateral, including scripts, templates, and automation tools.
- Comfort engaging individual developers and enterprise architects.
- Fluency in French.
- Comfort using Postman and familiarity with GitHub, AWS, Azure, and broader developer toolchains and pipelines.
Benefits
- Full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
- Wellness programs, team-building events, and a donation-matching program are offered.
- Roles based in San Francisco Bay Area, Boston, Austin, Tokyo, and London require five days in the office per week; Bangalore roles require three days currently and will transition to five days per week by year-end.
- The role offers a flexible schedule and a collaborative, inclusive work culture.
Tech Stack
Categories
Solutions Engineering
About Postman
Postman is the world’s leading API platform. Postman's features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 40 million developers and 500,000 organizations across the globe use Postman today. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. Check out our open positions if you’d like to learn more: https://www.postman.com/careers/