1 month ago
Saskatoon, CanadaMid Level
Responsibilities
- Execute proprietary scripts to synchronize and deploy complex automation workflows.
- Build and update brand-level automation sequences, localized service advertisement integrations, and multi-unit owner variations.
- Monitor CRM data transfer paths between client systems and Vendasta.
- Triage integration failures, diagnose root causes, and route or fix issues.
- Reconcile documentation, CRM records, data warehouse pipelines, and production instances to prevent data loss.
- Manage brand-level system prompts, prompt chains, context boundaries, tone parameters, and guardrails.
- Perform manual and automated testing of prompt updates before deployment.
- Maintain classification logic, database queries, and custom reporting structures.
- Collaborate with the Director of Solution Architecture, R&D, and partner stakeholders.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or equivalent technical experience.
- At least 4 years of experience in Solution Architecture, Technical Operations, Forward-Deployed Engineering, or Customer Engineering within enterprise B2B SaaS.
- Strong experience with AI and prompt systems engineering, including LLM behavior tuning, RAG retrieval mechanics, context-boundary guardrails, and conversation-log evaluation.
- Valid passport required for frequent travel to the United States.
- Exceptional communication skills.
- Experience with multi-location franchise networks, distributed enterprise branch models, or channel partner ecosystems is an asset.
Benefits
- Competitive health benefits, flex time, and annual work-from-anywhere options.
- Equity opportunities.
- Vibrant workplace culture focused on experimentation, thought leadership, and continuous learning.
- Professional learning tracks, continuous operational development, and exposure to AI methodologies.
- Global exposure within a high-performance B2B SaaS environment.
Categories
Solutions Engineering
About Vendasta
Vendasta builds an AI-enabled platform and marketplace that agencies, media companies, and other channel partners use to sell and manage white‑label solutions for small and medium businesses. Its SaaS suite covers reputation management, listings, social media, digital advertising, websites, CRM, and billing, with reselling and fulfillment tools. Founded in 2008 and headquartered in Saskatoon, Canada, the company is privately held.