3 days ago
Pune, IndiaMid Level
H1B Sponsor
Responsibilities
- Own the end-to-end client support process, including intake, communication, triage, escalation, and final incident resolution.
- Design, test, and deploy Salesforce hotfixes using Apex, Lightning Web Components, and Salesforce Flows.
- Troubleshoot legacy Workflows and Process Builders, modern Lightning Flows, integrations, and background processing limits.
- Analyze XML, JSON, REST/SOAP logs, Salesforce Debug Logs, Developer Console data, and Browser Developer Tools to identify root causes.
- Perform Salesforce data extraction and research using Workbench, Data Loader, Apex Data Loader, and SOQL.
- Manage ServiceNow intake and translate validated production defects into prioritized Jira user stories with technical requirements and acceptance criteria.
- Serve as the primary technical client contact during incidents and provide timely status updates.
- Monitor ticket queues for SLA compliance and produce weekly support trend and resolution reports for leadership.
- Manage Salesforce and BusinessConnect user provisioning, permission-set mapping, and license audits.
- Provide rotational on-call and pager support for escalated, high-urgency incidents outside standard India business hours and throughout weekends.
Requirements
- Bachelor's degree in Computer Science, MIS, Mathematics, or a related field is required.
- Current Salesforce Certified Platform Developer I certification is required.
- Current Salesforce Certified Administrator certification is required.
- At least two years of Apex experience, including troubleshooting, debugging, and test class development, is required.
- At least two years of Salesforce experience with Classic and Lightning views, user rights, custom settings, managed package installation, and Apex Data Loader is required.
- Strong knowledge of synchronous and asynchronous processing, including Future methods, Queueables, Batch Apex, and Schedulable classes, is required.
- Strong SOQL querying experience for record-level issue investigation and technical reporting is required.
- Prior technical or development support experience with SLA-driven resolution is required.
- Experience with Jira and ServiceNow or similar tools is required.
- Strong written and oral communication skills are required, including the ability to manage production outages and write post-incident summaries.
- Preferred experience includes production outage management, lessons-learned reporting, and commercial banking, credit decisioning, or risk management software.
Benefits
- Hybrid work setting.
- Comprehensive compensation and healthcare packages.
- Paid time off.
- Organizational growth opportunities through an online learning platform with guided career tracks.
- Full-time schedule with mandatory rotational on-call and pager coverage outside standard India business hours and throughout weekends.
Tech Stack
SOAP
Categories
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.