Staff Site Reliability Engineer
ACV Auctions2 days ago
Buffalo, NY, USAStaff+
Responsibilities
- Set reliability strategy and technical standards, including SLOs, error budgets, release practices, and production readiness.
- Design, build, and scale infrastructure on AWS and/or GCP and Kubernetes using Terraform and Helm.
- Build golden paths and self-service tooling with dashboards, monitoring, logging, alerting, and deployment pipelines.
- Improve system resiliency, scalability, fault tolerance, observability, deployment safety, and operational efficiency across engineering teams.
- Lead incident response, root-cause analysis, and ITIL problem management for major outages, ensuring corrective actions are completed.
- Audit systems, automate repetitive operational work, plan maintenance, and create design documentation, procedures, and runbooks.
- Evaluate technologies such as OpenTelemetry, retire legacy components, mentor engineers, review designs and code, and participate in on-call rotation.
Requirements
- BS degree in Computer Science or a related technical discipline, or equivalent practical experience.
- 10+ years of experience in SRE, Platform Engineering, DevOps, Infrastructure, or Observability Engineering, including technical leadership across multiple teams.
- Deep experience managing production infrastructure on Amazon Web Services and/or Google Cloud Platform and scaling Kubernetes clusters for production workloads.
- Strong proficiency with Terraform, Helm, CI/CD pipeline and build tooling such as Jenkins, and observability platforms such as Datadog.
- Experience defining and operating SLOs and error budgets, improving deployment safety and speed, and managing distributed production systems.
- Strong software engineering, debugging, distributed-systems, data-structure, version-control, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to influence technical direction and partner with engineering leadership.
- Preferred qualifications include OpenTelemetry and internal developer platform experience, Golang development, high-volume distributed environments, databases and data platforms, observability cost optimization, and multi-region or international cloud architecture experience.
Benefits
- Multiple medical plans, company-sponsored short- and long-term disability and life insurance, and optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness coverage.
- Paid time off including uncapped vacation days, sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
- Employee Stock Purchase Program, additional opportunities to earn company stock, and a company 401(k).
- The company highlights learning and development opportunities and a people-first, inclusive work culture.
Tech Stack
Categories
DevOpsSite Reliability
About ACV Auctions
ACV Auctions operates a dealer-only online wholesale marketplace for used vehicles, alongside data, inspection, transportation, and floorplan financing services for auto retailers and commercial sellers. It earns fees from transactions and ancillary products delivered through brands such as ACV Transportation, ACV Capital, True360, and MAX Digital. Founded in 2014 and headquartered in Buffalo, New York, ACV is a public company traded on the NASDAQ.