Principal Solution Engineer
Twilio
25 days ago
Remote, Australia
Staff+
H1B Sponsor
Responsibilities
- Understand customer goals and existing engagement journeys through technical and experiential discovery.
- Help customers articulate the real problem to solve, not just the technology they think they need.
- Rapidly design and prototype conversational flows and system architectures using various tools.
- Test ideas early through demos, pilots, and Proof-of-Concepts to build confidence.
- Translate validated experiences into secure, scalable architectures for long-term success.
- Partner with Account Executives to understand business objectives and engagement challenges.
- Design and demonstrate intelligent conversational experiences using Twilio products.
- Build compelling demos and prototypes to bring customer engagement stories to life.
- Work cross-functionally with various teams to drive deal success.
Requirements
- At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom space.
- Solid understanding of the sales cycle and the role of a pre-sales engineer.
- Experience with voice protocols (VoIP), SIP implementations, or messaging APIs.
- Ability to collaborate and solve problems creatively.
- Strong storytelling skills to communicate complex topics to diverse audiences.
- Ability to ask the right questions to understand customer needs.
Benefits
- Competitive pay and generous time off.
- Ample parental and wellness leave.
- Healthcare and retirement savings program.
- Remote work flexibility.
Tech Stack
AWSAzureC#Google CloudJavaJavaScriptNode.jsPHPPythonReact
Categories
AI & MLBackendFrontendFull Stack