Services Engineer (M/F/D)
ADTRAN, Inc.1 day ago
Meiningen, GermanyMid Level
Responsibilities
- Support a German Tier 1 customer before and after the purchase of ADTRAN hardware and software.
- Plan and conduct customer tests, product demonstrations, and homologation tests at company, customer, or other ADTRAN locations.
- Support the installation, commissioning, and remote deployment of ADTRAN products.
- Guide technical specialists and partner companies during on-site assignments and fault analysis.
- Process and track customer inquiries through the ADTRAN ticketing system.
- Troubleshoot Linux, Docker, and application software environments using structured diagnostic methods.
- Build and configure hardened Linux distributions for customer projects.
- Develop and maintain automated installation and deployment processes.
- Develop, operate, maintain, and debug Docker-based containerized applications.
- Integrate application software into dedicated customer virtual machine environments.
- Contribute to security concepts involving system hardening, access controls, and firewall configuration.
- Document technical issues, solutions, and workarounds and share information with the team.
- Collaborate with development teams on technical questions.
- Plan and deliver technical training for customers and internal teams.
- Prepare and facilitate customer meetings, technical reviews, and incident discussions.
- Support trainees and dual-study students and participate in the technical on-call service.
Requirements
- At least three years of professional experience in technical support, IT, or a comparable technical field.
- Strong knowledge of Linux, IP networks, and routing.
- Strong presentation, communication, and customer-interaction skills.
- Willingness to travel occasionally and flexibility regarding working hours.
- Class B driver's license.
- Very good analytical skills and a structured, proactive, independent working style.
- Strong teamwork, solution-oriented thinking, and professional customer conduct.
- Very good German and good English language skills.
Benefits
- Work in an international and multicultural environment with a collaborative and appreciative team culture.
- Flexible working hours and the option to work remotely or from home.
- Access to internal training and professional development opportunities.
- Subsidies for sports programs, commuting costs, and childcare.
- Free drinks and fruit.
- Employee discounts for events and branded products.
About ADTRAN, Inc.
ADTRAN builds fiber broadband access, optical transport, and Wi‑Fi networking equipment plus management software for telecommunications service providers and enterprises. It generates revenue by selling hardware platforms, software subscriptions, and support services, enabling FTTH/FTTx, Carrier Ethernet, and SD‑Access deployments. Founded in 1985 and headquartered in Huntsville, Alabama, ADTRAN is a public company trading on NASDAQ under the ticker ADTN.