23 hours ago
Manila, PhilippinesEntry Level
Responsibilities
- Provide third-line support for infrastructure and applications within the Site Reliability Engineering team.
- Monitor and maintain AWS, Azure, and Google Cloud environments for high availability and resilience.
- Respond to monitoring alerts and follow runbooks and standard operating procedures for resolution.
- Assist with incident management, root cause analysis, and postmortem documentation for P1/P2 incidents.
- Maintain and tune alerting thresholds to reduce false positives.
- Create and update SOPs and runbooks for repeatable operational processes.
- Perform business-as-usual activities including Elastic index snapshots, security alert reviews, daily volume alert triage, and reprocessing persistent failures.
- Collaborate with engineering teams to uphold Service Level Objectives and support problem management processes.
Requirements
- Basic understanding of AWS, Azure, and Google Cloud.
- Strong troubleshooting and fault-finding skills.
- Familiarity with monitoring solutions and alert management.
- Knowledge of incident management processes.
- Exposure to ITIL-based environments.
- Willingness to work rotational shifts in a 24/7 operational support model.
Benefits
- Rotational 24/7 operational support schedule.
- Opportunity to work with SaaS platforms, distributed systems, and product integrations supporting critical business operations.
Tech Stack
Categories
Site Reliability
About Kroll
Kroll provides risk and financial advisory services, including valuation, corporate finance, restructuring, investigations, cyber risk, and compliance, to enterprises, financial institutions and law firms. It earns fees for advisory, due diligence, disputes, and agency/trustee services across global capital markets. Founded in 1972 and headquartered in New York, the firm operates internationally and is known for complex valuations and forensic investigations.