Senior Solutions Engineer, London
Global Relay14 hours ago
London, United KingdomSenior
Responsibilities
- Conduct customer and prospect discovery sessions to understand technical and business needs.
- Prepare and deliver tailored presentations, custom demonstrations, and technical workshops.
- Develop and execute proofs-of-concept demonstrating solution value and customer fit.
- Support the creation and maintenance of demonstration environments.
- Answer technical questions about product hosting, security, integrations, and ecosystem fit.
- Respond to advanced product questions, RFPs, and security questionnaires.
- Serve as the technical escalation point for customer and product-related inquiries.
- Document technical considerations and contribute to internal knowledge bases.
- Represent the Solutions Engineering team in discussions with Product Management about offerings and roadmap.
- Contribute to technical account strategy with Business Development teams.
Requirements
- Undergraduate degree in information technology and/or a business-related discipline with relevant work experience.
- At least 5 years of experience in technical and/or sales customer service.
- Experience in financial or regulatory technology is preferred but not required.
- Outstanding public speaking, communication, organizational, relationship-building, and attention-to-detail skills.
- Ability to establish relationships at executive business levels.
- Experience using Salesforce or another CRM system is highly desirable.
Benefits
- Hybrid work arrangement requiring a minimum of three days per week at the London office near St Paul’s.
- Mentoring, coaching, and support for career development.
- Competitive compensation, benefits, and company perks.
- Inclusive, equal-opportunity work environment with reasonable adjustments and accommodations available.
Categories
Solutions Engineering
About Global Relay
Global Relay builds cloud-based archiving, communications compliance, eDiscovery, and surveillance software for financial services and other regulated industries. Its SaaS platform captures and preserves email, IM, voice, and collaboration data, with an integrated archive, data connectors, and the Global Relay App for compliant messaging. Founded in 1999 and headquartered in Vancouver, the company is privately held and focuses on recordkeeping to meet regulatory requirements.