13 hours ago
Base Salary
$176k - $264k/yr
Responsibilities
- Set the technical and product direction for a core Customer Agent area from architecture through production.
- Build and operate agentic systems involving orchestration, evaluation, guardrails, memory, context, and non-deterministic failure handling.
- Write and ship code, review architecture and designs, debug production issues, and make difficult technical decisions.
- Define reusable engineering patterns and mentor engineers through design reviews rather than direct management.
- Partner with product, design, data science, and go-to-market leaders to shape product direction.
- Evaluate emerging AI technologies and bring selected technologies into production.
Requirements
- Experience building, scaling, launching, and supporting production agentic systems with orchestration, evaluations, guardrails, and non-deterministic failure handling.
- Experience securing production agents against misuse and abuse and maintaining reliability as usage grows.
- Experience owning technical and product direction for a significant area beyond an individual component.
- Hands-on software engineering experience, including coding, architecture review, and production debugging.
- Track record of creating patterns and designs reused by other engineers and unblocking other projects.
- Ability to communicate complex technical trade-offs and turn ambiguous problems into actionable plans.
- Preferred: experience with multi-tenant agent platforms at production scale.
- Preferred: experience building 0-to-1 products or working in startup environments.
- Preferred: experience with production evaluation systems, AI observability, or human-in-the-loop workflows for LLM-powered products.
Benefits
- Boston, Massachusetts in-office role.
- May require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.
- Comprehensive health, welfare, and wellbeing benefits based on eligibility.
- Potential annual cash bonus, variable compensation where applicable, equity, and sign-on payments.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.