NICE

Specailist Software Engineer, CX

NICE
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3 hours ago
Pune, IndiaSenior / Staff+
H1B Sponsor

Responsibilities

  • Design and develop BI reports, dashboards, and analytical solutions using Power BI, Tableau, MicroStrategy, QlikView, or similar tools.
  • Develop optimized SQL queries, data models, and reporting solutions across data warehouse, data lake, SQL, and NoSQL environments.
  • Troubleshoot reporting issues, identify performance bottlenecks, and implement scalable solutions.
  • Create and execute functional and end-to-end test cases to ensure solution quality and reliability.
  • Collaborate with Product, R&D, QA, DevOps, and other cross-functional teams on business-critical solutions.
  • Contribute to automation, DevOps, cloud deployments, continuous delivery, knowledge sharing, and engineering best practices.
  • Explore and leverage AI tools and AI agents to automate tasks and improve engineering productivity.

Requirements

  • Bachelor’s or master’s degree in computer science, Electronics Engineering, or a related field.
  • 8–11 years of experience in BI, software, or data engineering.
  • Strong expertise in BI, SQL, data modeling, ETL, and databases.
  • Experience with data warehouses, data lakes, and SQL/NoSQL environments.
  • Exposure to cloud, DevOps, automation, and CI/CD practices.
  • Experience using AI tools or agents and strong problem-solving and Agile collaboration skills.
  • Preferred experience includes AWS, Azure, or GCP; Snowflake; multi-tenant architecture; performance optimization; and contact center or unified communications domains.
  • Preferred knowledge includes microservices and cloud-native technologies.

Benefits

  • NiCE-FLEX hybrid work model with two days in the office and three days working remotely each week.
  • Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
  • Collaborative, fast-paced, creative environment at a global company.
  • Equal opportunity employment.

Categories

Data Engineering
NICE

About NICE

5,001-10,000 employees

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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