Sr. Software Architect (NiCE CXone & Cognigy)
Concentrix14 days ago
Remote, United StatesSenior
Base Salary
$122k - $192k/yr
Responsibilities
- Design secure, scalable, high-performing solutions using NICE CXone, Cognigy, and related enterprise technologies.
- Lead architecture reviews, technical decisions, architecture standards, implementation patterns, and technical best practices.
- Lead end-to-end NICE CXone and Cognigy implementations from discovery through production deployment.
- Design and oversee integrations with CRM, telephony, workforce engagement, AI, data, and enterprise platforms.
- Configure NICE CXone and develop and deploy Cognigy conversational AI applications, workflows, integrations, and reusable technical assets.
- Troubleshoot complex platform, integration, and performance issues and support testing, deployment, monitoring, and operational readiness.
- Partner with clients, sales, solutioning, and delivery teams on strategies, roadmaps, workshops, assessments, estimates, and implementation plans.
- Mentor architects, engineers, and technical consultants.
Requirements
- 10+ years of experience in customer experience technologies, CCaaS solution architecture, software engineering, systems integration, or enterprise technology delivery.
- Hands-on implementation experience with NICE CXone.
- Experience designing, implementing, or integrating conversational AI, AI agents, virtual assistants, generative AI, or enterprise automation solutions, including Cognigy or similar technologies.
- Strong understanding of APIs, integrations, CRM, workforce management, cloud platforms, security, and modern application architectures.
- Experience leading complex technical implementations and multidisciplinary delivery teams.
- Strong communication, consulting, and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a related field, or an equivalent combination of education and experience.
- Preferred qualifications include NICE CXone, Cognigy, AWS, Microsoft Azure, or Google Cloud certifications and experience with Amazon Connect, Genesys Cloud CX, Salesforce, Microsoft Dynamics, or ServiceNow.
- A master's degree in a related technical or business technology discipline is preferred.
Benefits
- Base salary of $122,001-$191,715 plus performance-aligned incentives.
- Eligible employees may receive medical, dental, and vision insurance, an employee assistance program, a 401(k) retirement plan, paid time off and holidays, and paid learning days.
- Remote, work-at-home position based in the United States; full-time role.
- Candidates must reside in the United States or have a valid U.S. address and be legally authorized to work in the United States.
- The application deadline is October 15, 2026, and the company seeks someone who can start as soon as possible.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.