Sr. Software Architect (NiCE CXone & Cognigy)
Concentrix1 day ago
Remote, United StatesSenior
Base Salary
$122k - $192k/yr
Responsibilities
- Design secure, scalable, and high-performing solutions using NICE CXone, Cognigy, and related enterprise technologies.
- Lead architecture reviews, technical decisions, standards, implementation patterns, and technical risk management.
- Lead end-to-end NICE CXone and Cognigy implementations from discovery through production deployment.
- Design and oversee integrations with CRM, telephony, workforce engagement, AI, data, and enterprise platforms.
- Configure NICE CXone and develop and deploy Cognigy conversational AI applications, workflows, and integrations.
- Troubleshoot platform, integration, and performance issues and support testing, deployment, monitoring, and operational readiness.
- Partner with clients and internal teams on solution strategies, roadmaps, technical workshops, architecture assessments, estimates, and implementation plans.
- Mentor architects, engineers, and technical consultants.
Requirements
- 10+ years of experience in customer experience technologies, CCaaS solution architecture, software engineering, systems integration, or enterprise technology delivery.
- Hands-on implementation experience with NICE CXone.
- Experience designing, implementing, or integrating conversational AI solutions, AI agents, virtual assistants, generative AI technologies, or enterprise automation platforms, including Cognigy or similar technologies.
- Strong understanding of integrations, CRM, workforce management, cloud platforms, security, and modern application architectures.
- Experience leading complex technical implementations and multidisciplinary delivery teams.
- Strong communication, consulting, and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a related field, or an equivalent combination of education and experience.
- NICE CXone implementation certifications, Cognigy certifications, relevant customer engagement platform experience, cloud certifications, and a master's degree are strongly preferred.
- Applicants must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.
- English is required.
Benefits
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid learning days.
- Full-time, remote work-at-home position in the United States.
- The application deadline is September 10, 2026, and the role is an immediate vacancy.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.