Senior Software Engineer, Agentic App Platform - Moveworks
ServiceNow12 hours ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build product infrastructure and interfaces that allow engineers and configurators to customize and optimize generative AI models for enterprise use cases.
- Design scalable API abstractions for the conversation platform across Microsoft Teams, Slack, web clients, and other engineering systems.
- Optimize the dialog engine for enterprise domain knowledge, multilingual translation, low memory usage, low latency, and high throughput.
- Champion coding, API design, scalability, robustness, optimization, and engineering-quality practices.
- Implement logging, tracing, debugging, triaging, monitoring, and automated metrics for the conversational AI product.
- Collaborate with ML engineers, application engineers, product teams, and customer support teams on features and scalability initiatives.
Requirements
- Bachelor’s degree or higher in computer science or a related field.
- At least 5 years of professional development experience building systems at scale.
- Strong computer science, software engineering, scalable-systems, and API-design foundations.
- Experience with modular, scalable, and clean coding practices and the ability to influence engineering quality standards.
- Experience with tracing, logging, metrics, performance optimization, latency analysis, race conditions, and throughput limitations.
- Ability to research requirements independently, develop innovative solutions, iterate rapidly, and communicate design rationales effectively.
Benefits
- Base pay of $176,100-$308,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona in North America and Canada; compensation varies by geographic work location.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.