Senior Software Engineer
ServiceNow8 hours ago
Base Salary
$143k - $243k/yr
Responsibilities
- Design, develop, test, maintain, and support AI-native software features and backend services.
- Own medium-complexity features from design through deployment and production support.
- Develop prompt designs, agent logic, retrieval workflows, AI evaluations, and integrations with AI/ML services.
- Build ServiceNow workflows, business rules, automations, applications, customizations, forms, dashboards, and reports.
- Implement client- and server-side JavaScript/GlideScript and REST integrations, APIs, and webhooks.
- Troubleshoot defects, integration issues, retrieval quality, model behavior, and customer-reported production issues.
- Write unit and integration tests, participate in code reviews, and improve testing infrastructure and deployment processes.
- Participate in on-call support, incident prevention, customer issue triage, technical guidance, and critical escalations.
- Mentor junior engineers and communicate technical decisions, risks, limitations, and progress to technical and non-technical stakeholders.
Requirements
- 5+ years of software development experience with a bachelor’s degree, 3+ years with a master’s degree, a PhD without experience, or equivalent work experience.
- At least 1 year of hands-on experience with LLM prompt engineering, AI/ML API integration, or similar AI-native development.
- At least 1 year of hands-on experience developing applications or customizations on the ServiceNow platform.
- Strong proficiency in Python, Java, or JavaScript, including JavaScript/GlideScript and ServiceNow platform APIs and data models.
- Experience with AWS, GCP, or Azure and familiarity with managed AI services.
- Understanding of relational, NoSQL, and optionally vector databases, RESTful APIs, microservices, backend frameworks, software testing, and automated testing frameworks.
- Experience with version control systems, collaborative development workflows, Agile and Scrum methodologies, and feature ownership.
- Strong debugging, problem-solving, communication, customer-support, and technical explanation skills.
- Familiarity with LangChain, LlamaIndex, vector databases, AI/ML evaluation practices, and responsible AI principles is preferred.
Benefits
- Base pay is $143,200–$243,400, plus equity when applicable, variable/incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role uses ServiceNow’s flexible, remote, or required-in-office work persona framework, with this posting designated as Flexible.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.