23 hours ago
Manila, Philippines or Taguig City, PhilippinesSenior
Responsibilities
- Triage cases, reproduce reported issues, and communicate findings with Partners and Business Development Managers.
- Validate issues with Product Area Leads or subject matter experts and raise confirmed issues to engineering teams.
- Follow up on bug communications and ensure timely resolution against SLA milestones.
- Route CJK case drafts to translators and route applicable drafts to reviewers for peer review.
- Identify and escalate cases, bugs, and product trends requiring Product Area Lead attention.
- Analyze, design, code, test, maintain, enhance, and develop Android application components.
- Implement sample applications to reproduce reported issues and troubleshoot complex technical game problems.
- Troubleshoot game issues involving connectivity, migration, crashes, setup, compatibility, and hardware lag across PC, console, and mobile devices.
Requirements
- Bachelor’s or master’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- At least two years of experience is required; the posting also specifies a minimum of one year of Android app development experience.
- Proficiency with Unity, Unreal, Java, and Kotlin for Android application development.
- Familiarity with Android SDK, Android Studio, Jetpack, Retrofit, Dagger, RESTful APIs, JSON, SQLite, and database management systems.
- Ability to troubleshoot application issues, analyze code, conduct research, debug problems, and learn new Android APIs and libraries.
- Technical background in game development and familiarity with gaming platform IDEs or tools.
- Excellent verbal and written communication, analytical ability, and capacity to diagnose and resolve complex technical game issues.
- Familiarity with Salesforce, also called SFDC.
- Preferred experience includes Android technical support or customer service, Android application testing, requirements analysis, cross-platform development with Flutter or React Native, Play Console releases, Android Vitals, Play Billing Library, Unity or Unreal game development, and Google games features and platforms.
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.