11 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Own the end-to-end quality, organization, and maintenance of connector documentation.
- Develop expertise in connector configuration, authentication, permissions, deployment, and troubleshooting requirements.
- Build and maintain scripts, agents, automations, and content pipelines for documentation creation, transformation, validation, and maintenance.
- Design reusable AI workflows with models, tools, product context, instructions, and human review.
- Create evaluations, guardrails, and deterministic checks for AI-generated and AI-maintained documentation.
- Establish information architecture for complex technical setup and configuration flows.
- Partner with Engineering, Product, QA, Support, field teams, customers, and subject-matter experts to identify documentation risks and improvements.
- Define and track documentation-health measures including freshness, accuracy, automated-check coverage, manual effort, and customer or support complaints.
- Apply successful documentation tools, standards, and quality systems across Glean’s broader documentation practice.
Requirements
- 8-10 years of professional experience creating or maintaining technical documentation for a complex software product.
- Bachelor’s degree in computer science, technical communication, engineering, or another relevant field.
- Ability to independently build, debug, test, and maintain scripts, agents, automations, or content pipelines.
- Strong proficiency in at least one programming language, preferably Python, TypeScript, or JavaScript.
- Experience with docs-as-code or software-development workflows, including Git, GitHub, command-line tools, code review, and CI/CD.
- Advanced practical experience using AI beyond one-off content generation.
- Strong knowledge of technical writing, content design, audience analysis, information architecture, task-oriented documentation, and progressive disclosure.
- Ability to learn a technically complex product deeply and explain it authoritatively.
- Clear communication and effective collaboration with engineering, product, QA, support, field, and subject-matter-expert teams.
- Recent professional experience in software development, test automation, or quality assurance.
- Experience building automated tests or content-quality checks with tools such as Playwright.
- Experience documenting enterprise software, APIs, authentication systems, permissions models, integrations, or administrative workflows.
- Familiarity with API specifications and structured documentation sources, including OpenAPI.
- Experience working directly with customers or conducting structured customer research.
- Experience defining service-level objectives or other measurable standards for documentation freshness and accuracy.
Benefits
- Hybrid work arrangement with three days per week in Glean’s Bangalore office.
- Certain roles may be eligible for variable compensation, equity, and benefits.
- Glean is committed to an inclusive and diverse workplace.
- Candidates complete a brief AI-focused exercise or discussion during the interview process.
Tech Stack
Categories
About Glean
Glean.ai is Intelligent AP. We leverage untapped invoice data to surface relevant context, actionable insights, and savings recommendations that power great spend decisions.