Customer Success Engineer - German Speaker

Algolia

about 1 month ago

Paris, France

Entry Level / Mid Level

H1B Sponsor

Responsibilities

Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs.
Scope, shape and present technical workshops to drive Algolia’s adoption.
Advise customers on best technical and industry practices for search implementation and optimization.
Collaborate with the Customer Success Manager to ensure customer health through a world-class support experience.
Work across the organization and escalate as necessary for confirmation of solutions.
Partner with Product Teams and Engineering to develop subject matter expertise.
Develop, maintain and present comprehensive case status reports to customers.
Proactively identify and resolve technical risks and bottlenecks.
Provide guidance on optimizing the use of their environment.

Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
Experience with REST API, database management, and web development technologies.
Experience delivering technical workshops of various nature.
Strong desire to help people solve problems and explain complex technical concepts.
Proficiency in communicating complex technical issues to both technical and non-technical audiences.
Excellence in time management, task prioritization, and evaluation of situational urgency.
Travel to customers' locations may be required.
Fluency in German and English.

C#JavaJavaScriptObjective-CPHPPythonRubySwift