Base Salary
$154k - $208k/yr
Responsibilities
- Assess biotechnology customers’ IT landscapes and strategic objectives and architect solutions that enable mission-critical outcomes.
- Lead end-to-end implementation projects from discovery through go-live and adoption.
- Provide strategic guidance, best-practice education, and product engagement recommendations to maximize customer value.
- Gather requirements and translate business needs into technical solutions with internal Engineering, Product, and Solutions Architecture teams.
- Coordinate Professional Services, Product, and Customer Success teams on complex global enterprise deployments.
- Support Sales and Marketing with technical deal strategy and collaborate with technical teams to resolve complex challenges.
- Help develop global enterprise processes, product capabilities, and best-practice frameworks.
Requirements
- 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation.
- Bachelor's or master's degree in Life Sciences, Information Management, or a related field; an advanced degree is preferred.
- Proven experience leading global implementation teams in enterprise solution design and deployment; Benchling experience is strongly preferred.
- Ability to empathize with scientists and quickly understand complex scientific concepts and workflows.
- Exceptional verbal, written, and presentation communication skills, with strong organizational and project management capabilities.
- Ability to work independently and adapt in dynamic, fast-paced environments.
- Ability to collaborate across functions, organizational levels, geographies, and diverse stakeholder groups.
- 5+ years of client-facing software implementation or consulting experience and success delivering enterprise-scale SaaS projects is preferred.
- Hands-on experience implementing scientific or informatics platforms such as LIMS, ELN, MES, and LES, plus analytical tools such as JMP, Spotfire, or Tableau is preferred.
Benefits
- Flexible hybrid work arrangement with in-office work expected three days per week on Monday, Tuesday, and Thursday.
- Travel to customer sites up to 30% based on project requirements.
Categories
About Benchling
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.