2 days ago
London, United KingdomStaff+
Responsibilities
- Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event Management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
- Translate architectural designs and functional requirements into scalable technical solutions.
- Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
- Lead development teams and ensure adherence to coding standards, development best practices, platform governance, and deployment controls.
- Conduct code reviews, provide technical mentoring, and drive solution quality.
- Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
- Implement AI-powered use cases using Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
- Collaborate with architects, business analysts, product owners, and client stakeholders.
- Support troubleshooting, defect resolution, technical documentation, and performance optimization.
- Contribute reusable components, accelerators, development standards, and automation frameworks.
- Ensure solutions are scalable, secure, and aligned with ServiceNow best practices.
Requirements
- Strong hands-on ServiceNow development experience and experience delivering enterprise-scale ServiceNow implementations.
- ServiceNow certification in System Administration, Certified Application Developer, or relevant Implementation Specialist certifications in ITSM, CSM, or IRM.
- Certified Technical Architect certification is highly desirable but not mandatory.
- Strong knowledge of integration architecture, cloud technologies, enterprise platforms, platform architecture, and integration patterns.
- Proficiency in JavaScript, Flow Designer, IntegrationHub, and ServiceNow development frameworks.
- Ability to translate business outcomes into scalable technical solutions.
- Excellent client-facing, presentation, stakeholder management, communication, and leadership skills.
- Expertise across ITSM, ITOM, IRM, Customer Service Management, and Telecommunications Service Management is desirable.
- Experience with AIOps, Now Assist, Agentic AI, and business process transformation initiatives is advantageous.
- Technical expertise in web technology and the ability to learn new technology.
- Understanding of and experience selling to enterprise IT architecture.
- Strong technical expertise in designing and delivering scoped applications.
- SC clearance is desirable, or the ability to obtain SC clearance is required.
Benefits
- London-based role with flexibility and mobility required to deliver client services.
- 25 days of vacation per year.
- Access to app-based fitness classes and discounts at a range of gyms.
- Private medical insurance.
- Three days of leave per year for charitable work of the employee’s choice.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.