Staff Customer Success Engineer - Database

DigitalOcean

3 days ago

Boston, MA, USA

Staff+

H1B Sponsor

Base Salary

$110k - $138k/yr

Responsibilities

Serve as the ultimate escalation point for complex database and cloud infrastructure issues.
Architect enterprise-grade database solutions for large-scale workloads.
Lead hands-on support for various database technologies, ensuring high availability and performance.
Act as a trusted technical advisor to large customers and strategic partners.
Analyze customer architectures to identify performance bottlenecks and optimize configurations.
Build detailed infrastructure diagrams and explain architectural decisions clearly.
Partner with cross-functional teams to identify customer needs and define success plans.
Conduct technical workshops and troubleshooting sessions for customers.
Prepare and document database best practices for customer use.
Advocate for customer feedback to inform new features and enhancements.
Mentor and develop junior engineers through coaching and technical reviews.
Design and implement support frameworks and operational best practices.
Create authoritative technical documentation for internal and customer use.
Lead critical incident responses for high-impact customer issues.
Represent the Support organization in cross-functional initiatives.

Extensive experience in cloud infrastructure and database support.
Expertise in supporting mission-critical workloads across various database technologies.
Strong foundational knowledge of Linux, distributed systems, and networking.
In-depth understanding of database architecture and performance tuning.
Proven experience in a senior customer-facing technical role.
Passionate about delivering exceptional customer experiences.
Demonstrated track record of developing effective technical solutions.
7+ years of experience in relevant technical roles.
Excellent verbal and written communication skills.
Highly motivated with a proactive mindset.
Strong automation mindset with proficiency in programming or scripting languages.

Competitive array of benefits including Employee Assistance Program and flexible time off policy.
Reimbursement for relevant conferences, training, and education.
Access to LinkedIn Learning's 10,000+ courses for continued growth.
Potential for bonuses based on performance and equity compensation options.

AnsibleApache KafkaAWSAzureBashGoGoogle Cloud PlatformHelmLinuxMongoDBMySQLPostgreSQLPythonRedisTerraform