Site Reliability Engineer III - Performance Engineer- Service now
JPMorgan Chase2 months ago
Bournemouth, United KingdomSenior
Base Salary
$138k - $185k/yr
Responsibilities
- Own end-to-end reliability for the ServiceNow platform, including incident response, SLOs, observability, automation, and performance engineering.
- Troubleshoot incidents and problems, lead blameless post-mortems, and drive actions to prevent recurrence.
- Define and defend SLIs, SLOs, and error budgets while improving telemetry, monitoring, alerting, and performance-test reviews.
- Monitor platform and product performance metrics and partner with engineering teams on remediation.
- Deliver stability, resiliency, throughput, and performance improvements and support platform and vendor upgrades.
- Automate repetitive operational work to reduce toil and analyze ServiceNow instances for resource contention across the stack.
- Tune JVM memory allocation and garbage collection and optimize relational database performance through query refactoring or database tuning.
- Perform platform and tenant implementation design reviews and partner with architecture on platform standards.
- Use authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, and reliability-risk detection while validating outputs and following data-sensitivity requirements.
Requirements
- Formal training or certification in site reliability engineering concepts and 3+ years of applied SRE experience.
- Proficiency in SRE culture and principles and in implementing SRE practices within an application or platform.
- Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
- Strong enterprise platform support experience and practical SRE and observability fundamentals relevant to ServiceNow.
- 10+ years of experience in technical support, software development, performance load testing, or professional services.
- Expert-level understanding of web application stack components.
- Scripting experience with one or more of JavaScript, Python, Perl, Unix shell, or Windows PowerShell.
- Experience working with and debugging object-oriented code such as Java.
- Strong relational database experience with Oracle, MySQL, SQL Server, or PostgreSQL, including performance tuning.
- Experience with JVM performance tuning, memory and garbage-collection troubleshooting, and complex systems.
- Working knowledge of authorized AI capabilities for SRE workflows, including validation of AI-assisted recommendations and awareness of data sensitivity.
- Preferred: ServiceNow CSA or higher, ServiceNow architecture exposure, cloud/SaaS experience, Java heap dump analysis, ITSM/ITIL/CMDB fundamentals, Linux/Unix or Windows Server administration, and browser/network troubleshooting tools.
Benefits
- Competitive total rewards package and benefits based on eligibility.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Tech Stack
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.