Amazon

Sr. Software Development Engineer, Digital Messaging, Amazon Connect

Amazon
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3 days ago

Base Salary

$185k - $250k/yr

Responsibilities

  • Own technical design for complex problems across the Guides and Views stack, including the no-code UI Builder, runtime rendering engine, and cross-channel interactive messaging.
  • Architect platform capabilities for Guides, Agentic Canvas, Cases, Customer Profiles, Chat/Messaging, and Q in Connect.
  • Evolve Views into a multi-surface, multi-channel platform spanning agent workspaces, conversational AI interfaces, messaging platforms, mobile, and web.
  • Design and implement integration points that let AI agents compose, pre-populate, and orchestrate guided visual experiences at runtime.
  • Raise engineering quality through code reviews, design reviews, operational excellence, and mentoring junior and mid-level engineers.
  • Influence the roadmap by identifying technical investments that increase customer value and reduce operational burden.
  • Own operational health, participate in on-call rotations, and build observable, resilient, and self-healing systems.

Requirements

  • 5+ years of programming experience with at least one software programming language.
  • 5+ years of non-internship professional software development experience.
  • 5+ years of experience leading design or architecture for new and existing systems, including design patterns, reliability, and scaling.
  • Experience as a mentor, tech lead, or engineering team leader.
  • Experience with frontend technologies including React, TypeScript, and modern web APIs, as well as backend service development using REST APIs, event-driven architectures, and cloud services.
  • Preferred: 5+ years of full software development lifecycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Preferred: bachelor's degree in computer science or equivalent.

Benefits

  • Flexible work hours and arrangements.
  • Health insurance including medical, dental, vision, and prescription coverage.
  • Basic Life and AD&D insurance, with optional supplemental life plans.
  • Employee Assistance Program, mental health support, and medical advice line.
  • Flexible Spending Accounts.
  • Adoption and surrogacy reimbursement coverage.
  • 401(k) matching.
  • Paid time off.
  • Parental leave.
  • Sign-on payments and restricted stock units are included in the Amazon package; final compensation depends on experience, qualifications, and location.
Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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