Technical Escalations Engineer 2 (Monitors Alerting)

Datadog

about 1 month ago

Sydney, Australia

Mid Level / Senior

H1B Sponsor

Responsibilities

Develop deep technical expertise and become the go-to authority in your domain.
Investigate complex escalations and lead high-stakes technical calls.
Run engaging office hours and deliver impactful learning sessions.
Partner with Engineering and Product to identify gaps and drive improvements.
Become the global expert on Alerting & Monitoring within the Technical Solutions team.
Own investigations into alert-related escalations and identify root causes.
Collaborate with Product and Engineering to flag inconsistent monitor behavior.
Develop scalable diagnostics and reusable response strategies.
Lead enablement efforts to ensure Solutions teams understand Datadog’s alerting system.

Self-driven problem solver with a passion for excellence and continuous learning.
Strategic thinker with a client-centric approach to enhance customer experience.
Independent, fast learner capable of adapting to evolving priorities.
Experienced in high-stakes technical support or solutions engineering.
Collaborator and mentor who enjoys sharing knowledge and raising the technical bar.
Experienced in debugging alert misfires and complex alerting logic.
Comfortable interpreting data aggregation and its effects on alert evaluation.
Confident navigating APIs and best practices for scalable alerting.
Passionate about helping customers reduce alert fatigue.

Datadog