Lead Mainframe Application Support Engineer (COBOL, JCL, SQL)
HCA Healthcare India24 days ago
India (city not specified)Senior
Responsibilities
- Provide advanced operational and production support for revenue-cycle applications and related integrations.
- Triage, investigate, and resolve complex application, transaction, data, and processing issues across systems and environments.
- Diagnose mainframe job abends, late-running JCL, allocation issues, sequencing problems, and restart requirements.
- Use SQL, application logs, transaction history, and diagnostic tools to identify root causes.
- Coordinate with operations, infrastructure teams, business partners, vendors, and application teams to resolve incidents and restore processing.
- Support application interfaces, data exchanges, scheduled jobs, and batch-processing activities.
- Design, build, and support data structures, utilities, reports, and technical solutions that improve operational reliability.
- Support production changes through change-management, testing, documentation, and deployment processes.
- Create operational documentation and identify opportunities for automation and process improvement.
- Provide technical guidance and mentoring and participate in after-hours or on-call support as required.
Requirements
- More than 7 years of relevant work experience.
- College undergraduate degree preferred; equivalent work experience is considered.
- Experience with mainframe technologies, COBOL, JCL, file-processing routines, or production job scheduling.
- Proficiency in SQL and strong general database concepts.
- Working knowledge of healthcare revenue-cycle processes, electronic remittance workflows, and EDI transaction processing.
- Experience with production operations, incident or ticket management, job recovery, and change-control processes.
- Strong technical troubleshooting, logical problem-solving, analytical, communication, collaboration, and accountability skills.
- Experience with GitHub, DevOps practices, and CI/CD concepts is preferred.
- Experience mentoring team members or providing technical or functional guidance on complex support activities is preferred.
- Healthcare IT revenue-cycle application and electronic posting or remittance experience is preferred.
About HCA Healthcare India
HCA Healthcare India is the technology and analytics arm of HCA Healthcare, Inc., the U.S.-based hospital operator headquartered in Nashville. Teams in India build cloud data platforms, pipelines, and software that support clinical, operational, and revenue workflows across HCA’s hospitals and clinics, and provide DevOps, BI, and testing services. HCA Healthcare was founded in 1968 and runs a broad network of hospitals and outpatient facilities in the United States.