Senior AI Engineer II - Forward Deployment Engineer - Enterprise AI Platforms
American Express19 hours ago
Sunrise, FL, USASenior
Base Salary
$123k - $215k/yr
Responsibilities
- Build trusted relationships and discover business priorities, user needs, operational workflows, and sources of friction.
- Translate business needs into use cases, value propositions, measurable success criteria, and solution direction.
- Design, build, deploy, and scale Generative AI, agentic AI, and intelligent automation solutions.
- Build agents and AI-enabled workflows that interact with enterprise APIs, knowledge sources, data platforms, applications, code, and business processes.
- Develop demonstrations and proofs of value, then advance successful solutions into production adoption and sustainable operating models.
- Apply architecture, testing, deployment, monitoring, security, reliability, maintainability, and governance practices for production use.
- Use coding agents and AI-assisted engineering techniques while evaluating generated outputs for correctness, security, maintainability, and architectural alignment.
- Generalize successful engagement patterns into reusable platform features, accelerators, reference architectures, and implementation patterns.
- Develop evaluations covering solution quality, task completion, business outcomes, user experience, latency, cost, and reliability.
- Establish safeguards and controls for model access, enterprise data, tool use, human oversight, and production operations.
- Communicate technical concepts, tradeoffs, risks, and recommendations across audiences and influence decisions without direct authority.
- Partner with business, product, engineering, risk, and platform teams and mentor teams on AI solution delivery.
Requirements
- At least 5 years of experience delivering software, technical solutions, or digital products in engineering, architecture, or technical consulting.
- Demonstrated ability to take ambiguous business or user problems through discovery, implementation, and measurable validation.
- Experience using coding agents in a structured engineering workflow, including specification-driven development, context management, iterative implementation, and reusable knowledge repositories.
- Software engineering fluency and ability to contribute directly to applications, integrations, services, or technical prototypes.
- Experience in a relevant domain such as mobile, web, backend services, APIs, distributed systems, platform engineering, workflow orchestration, or cloud-native development.
- Ability to reason about systems end to end, identify constraints and leverage points, and connect technical decisions to business outcomes.
- Strong communication and stakeholder-partnership skills, including constructive challenge and influence without direct authority.
- Ability to define longer-term direction and sequence incremental solutions.
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- Preferred experience with language models, agentic systems, AI-enabled process flows, retrieval-augmented generation, vector databases, tool calling, model context protocols, knowledge retrieval, Temporal, LangGraph, LangChain, or LlamaIndex.
- Preferred experience designing human-in-the-loop controls and operational safeguards, with knowledge of AI evaluation, observability, and responsible AI.
- Preferred experience supporting technology adoption or operating-model transformation, particularly in financial services or another regulated industry.
- Employment eligibility to work with American Express in the United States is required.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company match on the retirement savings plan.
- Financial coaching and financial well-being support.
- Medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents.
- Access to onsite wellness centers and confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
- Occasional travel may be required for workshops or key delivery milestones; frequent travel is not expected.
Categories
Forward Deployed
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.