1 month ago
George Town, MalaysiaMid Level / Senior
Responsibilities
- Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
- Serve as the primary technical contact for customers and ensure timely responses, effective problem resolution, and customer satisfaction.
- Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders.
- Collaborate with Sales, Product Management, Marketing, and R&D on customer onboarding, business growth, product demonstrations, and product improvements.
- Maintain accurate records of customer interactions, service activities, technical issues, and resolutions in the support management system.
- Deliver technical presentations, customer training, and knowledge-sharing sessions.
- Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities to management.
- Follow company processes, service standards, and operational procedures while providing support.
Requirements
- Bachelor’s or master’s degree with 2 –5 years of PCB-related work experience.
- At least two years of CAM or MI experience in the PCB industry.
- Familiarity with Frontline InPlan, InFlow, or InCAMPro is a major plus.
- Experience in technical support, software troubleshooting, or a related field.
- Strong understanding of software installation, configuration, and maintenance.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to collaborate across departments and manage multiple priorities.
- Willingness to be based in Malaysia and frequently travel to other Southeast Asian countries for on-site customer support.
Benefits
- Competitive, family-friendly total rewards package.
- Role is based in Malaysia and includes frequent travel to Southeast Asian countries.
- Inclusive environment and equal-opportunity employment.
Categories
Solutions Engineering
About KLA
KLA builds process control, inspection and metrology systems used to manufacture semiconductor wafers, reticles, advanced packaging, printed circuit boards, and displays, and sells related software and services to chipmakers and electronics manufacturers. Its business model centers on capital equipment sales plus service and support contracts. Headquartered in Milpitas, California, KLA traces its origins to the 1997 KLA-Tencor merger and is publicly traded on NASDAQ under the ticker KLAC.