Onboarding Engineer
DigitalOcean3 days ago
Karachi, PakistanMid Level
Responsibilities
- Own customer onboarding from kickoff and technical discovery through deployment, adoption, and handoff to Customer Success.
- Lead discovery calls and create tailored onboarding plans with milestones, responsibilities, and success criteria.
- Guide customers through server and application setup, migrations, DNS configuration, SSL installation, backups, staging, and go-live readiness.
- Provide guidance on platform capabilities, application performance, security, and scaling.
- Monitor customer activity, usage, and onboarding progress to identify stalled migrations, low adoption, and churn risks.
- Troubleshoot technical blockers with Support and Engineering while keeping customers informed.
- Identify relevant features, add-ons, and expansion opportunities aligned with customer goals.
- Maintain customer records and share feedback to improve documentation, playbooks, workflows, automation, and AI usage.
Requirements
- Experience in technical onboarding, cloud hosting, technical support, solutions engineering, or a similar customer-facing technical role.
- Working knowledge of Linux, web hosting, DNS, SSL/TLS, HTTP/S, databases, caching, and CDN fundamentals.
- Hands-on experience deploying, migrating, or troubleshooting WordPress, WooCommerce, or other PHP-based applications.
- Understanding of cloud infrastructure, server sizing, and application performance.
- Strong technical problem-solving, communication, customer engagement, and ownership skills.
Benefits
- Onsite work arrangement.
- Reimbursement for relevant conferences, training, and education subject to company policy.
- Benefits may include flexible time off, local team meetups, and mental health and well-being support, with eligibility varying by location.
- Eligible employees may receive equity compensation and participate in an annual bonus plan subject to applicable terms and eligibility.
Tech Stack
Categories
Solutions Engineering
About DigitalOcean
DigitalOcean provides cloud infrastructure and platform services for developers, startups, and small to mid-sized businesses, including virtual machines (Droplets), managed Kubernetes and databases, object/block storage, networking, and GPUs for AI workloads. It operates a usage-based, self-service public cloud with APIs, CLI, and a marketplace to deploy and scale applications. Founded in 2012 and headquartered in Broomfield, Colorado, DigitalOcean is a public company listed on the NYSE.