Customer Success Technical Architect

Confluent

2 days ago

Remote, India

Mid Level / Senior

Responsibilities

Champion and advocate for the customer within Confluent.
Identify customer technical objections and develop strategies to address them.
Support customers through technical lifecycle activities such as architecture planning and security design.
Guide customers on advanced technical topics to enhance their data streaming maturity.
Develop and present periodic customer reviews to Confluent senior management.
Document and transfer knowledge to customers and internal teams.
Influence the roadmap of Confluent products based on customer environments.
Assist in addressing customer issues alongside Technical Support Engineers.

Bachelor's degree in computer science, engineering, mathematics, or a related field.
Proven success in a technical field role for a product/SaaS company with enterprise customers.
Strong understanding of modern infrastructure and streaming technologies.
Excellent interpersonal and communication skills.
Ability to manage multiple customers while delivering results across initiatives.
Hands-on knowledge of key cloud vendors like AWS, GCP, and Azure.
Solid understanding of cloud networking and security technologies.
Experience with prototyping and analyzing code in multiple languages.
Experience with JVM tuning and troubleshooting.
Familiarity with operating Linux distributions.
Willingness to travel up to 20% of the time.

Apache CassandraApache FlinkApache HadoopApache KafkaApache SparkAWSAzureGoGoogle Cloud PlatformJavaLinuxPython