Customer Success Engineer
Outreach
8 days ago
London, United Kingdom
Mid Level / Senior
H1B Sponsor
Responsibilities
- Own technical architecture and integration for customer success.
- Conduct proactive CRM sync audits and integration health reviews.
- Diagnose and optimize Salesforce or Microsoft Dynamics integrations.
- Identify data integrity issues impacting reporting and AI performance.
- Recommend scalable architectural improvements aligned to customer goals.
- Conduct AI configuration and utilization audits across customer environments.
- Assess agent performance and workflow automation maturity.
- Analyze sequence performance and identify technical blockers.
- Proactively identify technical indicators of churn risk.
- Act as a technical bridge between Customer Success and Product/Engineering.
- Develop internal playbooks and audit frameworks.
Requirements
- 5+ years supporting or architecting SaaS platforms in enterprise environments.
- Strong working knowledge of Salesforce or Microsoft Dynamics integrations.
- Experience analyzing and improving workflow automation or AI-enabled systems.
- Comfortable interpreting data to diagnose technical and operational issues.
- Able to translate business objectives into scalable technical solutions.
- Proactive, curious, and solutions-oriented.
- Strong communicator, able to explain complex technical concepts to non-technical stakeholders.
- Organized and disciplined in documentation and process design.
Benefits
- 25 days holiday plus 8 bank holidays.
- Monthly pension contribution from Outreach.
- Private medical care for employee and family.
- Dental coverage and life insurance at 4x annual salary.
- 16 weeks of maternity leave pay or 8 weeks of fully paid paternity leave.
- Equity program participation.
- Diversity and inclusion programs promoting employee resource groups.
Categories
AI & MLData EngineeringTesting