Responsibilities
- Design, implement, and optimize solutions that improve system reliability, scalability, and performance.
- Define, measure, and manage SLIs, SLOs, and error budgets.
- Lead automation initiatives that reduce operational overhead and improve system stability.
- Serve as a technical lead during major production incidents and service disruptions.
- Conduct root cause analyses, lead blameless postmortems, and implement long-term corrective actions.
- Lead cross-functional reliability and infrastructure initiatives and mentor engineers.
- Improve observability with metrics, logging, tracing, alerting, dashboards, monitoring tools, and automated recovery mechanisms.
- Enhance deployment pipelines, infrastructure, capacity planning, operational readiness, and developer productivity.
- Evaluate AI solutions and emerging technologies to improve productivity and automate operational workflows.
Requirements
- 7+ years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or a related field.
- Deep expertise with AWS, GCP, and/or Azure and strong experience with Kubernetes and containerized environments.
- Hands-on experience with Terraform or CloudFormation for infrastructure as code.
- Strong knowledge of observability platforms such as Prometheus, Grafana, or Splunk.
- Experience designing, supporting, and troubleshooting distributed systems at scale.
- Strong scripting or programming skills in Python, PowerShell, or similar languages.
- Experience building and supporting CI/CD pipelines and automation frameworks.
- Ability to drive technical initiatives, influence across teams, communicate effectively, and collaborate on complex problems.
- Preferred experience with regulated or high-availability environments, chaos engineering, performance optimization, capacity planning, self-healing systems, automated remediation, and cloud-native reliability initiatives.
- Preferred software development experience with Python, Go, Bash, or related languages.
Benefits
- Competitive total rewards including base salary and bonus, if applicable.
- Customizable benefits package with three medical plans and a Health Savings Account company match.
- Paid time off, including three weeks plus 13 paid holidays for non-exempt team members, and flexible time off plus 13 paid holidays for exempt team members.
- Paid parental leave, including maternity and paternity leave.
- Education assistance and free LinkedIn Learning access.
- Free mental health and family planning programs, including adoption assistance and fertility support.
- 401(k) program with company match.
- Pet insurance and employee resource groups.
Tech Stack
Categories
About Waystar
Waystar’s enterprise-grade software is purpose-built to simplify healthcare payments. We enable providers to prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals Honor Roll. Waystar’s enterprise-grade platform annually processes over 5 billion healthcare payment transactions, including over $2.4 trillion in annual gross claims and spanning approximately 60% of U.S. patients. Waystar strives to transform healthcare payments so providers can put the human touch where it matters most: their patients and communities. Put simply, Waystar is the way to make healthcare payments more human with a software platform designed for providers + patients. Discover the way forward at waystar.com.