1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Design and deliver intelligent chat and voice bots across web, WhatsApp, Facebook Messenger, and voice channels.
- Own conversational solutions end to end, from ideation, wireframing, and flow design through API integration and production deployment.
- Implement generative AI and agentic AI solutions for automation and personalization.
- Build dynamic bot flows, tune NLP, manage fallbacks and multilingual support, and optimize voice dialogues.
- Integrate bots with channels, APIs, webhooks, event-driven systems, and Zendesk workflows.
- Monitor bot performance, reduce fallback rates, and iteratively improve conversational solutions using analytics.
- Collaborate with Product, Engineering, and Customer Service teams and help establish scalable conversational AI best practices.
Requirements
- Expertise with one or more conversational AI platforms, including Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
- Experience with custom flow design, NLP tuning, fallback handling, multilingual support, intent and entity recognition, NER, slot filling, dialogue state management, and conversation memory.
- Experience integrating bots with Web, WhatsApp, Facebook Messenger, and voice platforms such as Dialogflow and Amazon Lex.
- Proficiency in JavaScript, Node.js, or Python for custom logic and dynamic responses.
- Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering techniques such as zero-shot and few-shot prompting.
- Knowledge of agentic AI systems and voice integrations involving STT/TTS.
- Strong understanding of APIs, webhooks, and event-driven architecture.
- Familiarity with Zendesk Support, ZIS, or Ticketing API is preferred.
- Ability to analyze bot performance, solve problems, collaborate across technical and non-technical teams, and adapt in a fast-paced environment.
Tech Stack
Categories
About DAZN
DAZN builds and operates a subscription-based sports streaming platform that delivers live and on‑demand events to consumers across mobile, TV, and web apps, with pay‑per‑view for select fights. It launched in 2016 and is headquartered in London. DAZN is privately held under DAZN Group, backed by Access Industries, and serves major markets including Japan, Germany, Italy, Spain, and Canada.