1 day ago
Ahmedabad, IndiaSenior
Responsibilities
- Lead the design, development, configuration, and enhancement of software applications and ServiceNow solutions.
- Serve as a subject matter expert, make team decisions, and provide solutions across immediate and multiple teams.
- Coordinate with stakeholders and cross-functional teams to align project goals and deliverables.
- Configure and customize ServiceNow modules to satisfy business requirements.
- Troubleshoot and resolve complex technical issues within the ServiceNow platform.
- Support integrations between ServiceNow and other enterprise systems.
- Oversee best-practice implementation and adherence to project standards.
- Mentor junior team members and monitor project progress against deadlines and quality expectations.
Requirements
- At least 5 years of experience in ServiceNow IT Operations Management (ITOM).
- Proficiency in ServiceNow IT Operations Management (ITOM).
- Strong knowledge of IT service management processes and workflows.
- Experience configuring and customizing ServiceNow modules.
- Ability to troubleshoot complex technical issues within ServiceNow.
- Familiarity with integration techniques and tools for connecting enterprise systems.
- Understanding of cloud infrastructure and its impact on IT operations management.
- 15 years of full-time education is required.
Benefits
- The position is based at the Accenture office in Coimbatore.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.