3 days ago
Lowell, AR, USASenior
Responsibilities
- Contribute to architecture decisions for ServiceNow platform enhancements, automation solutions, and integrations.
- Develop and implement process automations using Flow Designer, IntegrationHub, Workflow Studio, and ServiceNow AI capabilities.
- Create and enhance secure, efficient, maintainable, and scalable software features, integrations, and workflows.
- Use Now Assist, Generative AI, AI Agents, Agent Studio, Virtual Agent, and Predictive Intelligence to improve service management outcomes.
- Implement and maintain REST, SOAP, IntegrationHub, and Import Sets integrations with enterprise systems and third-party tools.
- Configure, optimize, and support ServiceNow ITSM, Service Catalog, Knowledge Management, Request Management, and related modules.
- Troubleshoot complex technical issues and production defects and implement sustainable solutions.
- Participate in platform upgrades, release activities, code reviews, governance initiatives, and mentoring of junior team members.
Requirements
- Bachelor's degree in Computer Information Systems, Computer Science, Computer Engineering, Computer Technology, or a related field, or a foreign equivalent with four years of software engineering or related experience, or a suitable combination of education, experience, and training.
- Experience participating effectively in the software design process and delivering high-quality work on schedule.
- Professional experience with an object-oriented language such as Java or .NET/.NET Core and RESTful or event-driven architectures.
- Professional experience with JavaScript or TypeScript frameworks such as Angular and React Native.
- Professional experience managing relational, NoSQL, and graph databases and their performance.
- Familiarity with cloud-based containerization and continuous integration/delivery strategies.
- Experience troubleshooting software issues.
- Preferred experience with ServiceNow ITSM, Incident Management, Change Management, ITOM, Software Asset Management, workflows, forms, business rules, client scripts, catalogs, and CMDB solutions.
- Preferred proficiency with Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, ServiceNow customization, Now Assist, AI Agent Studio, AI Agents, Virtual Agent, Predictive Intelligence, Machine Learning, and intelligent workflow automation.
- Preferred experience with PowerShell scripting and automation, complex business requirements, stakeholder management, and AI-driven ServiceNow solutions.
Benefits
- Full-time benefits include medical, dental, and vision coverage; 401(k); life insurance; short- and long-term disability coverage; paid time off; six weeks of paid maternity leave; two weeks of paid parental leave; and six paid holidays annually.
- The position is full-time and located in Lowell, Arkansas.
- The role may be eligible for annual bonus and incentive plans, subject to company terms and applicable eligibility.
Tech Stack
Categories
About JB Hunt
J.B. Hunt Transport Services is a public freight transportation and logistics company serving shippers across North America through intermodal, dedicated contract services, truckload, LTL, final mile, and brokerage. Its J.B. Hunt 360 platform operates a digital freight marketplace that matches carriers with loads and provides visibility and management tools. Founded in 1961 and headquartered in Lowell, Arkansas, the company trades on NASDAQ under JBHT and generates revenue by hauling and brokering freight.