Staff Machine Learning Engineer - VoIP Infrastructure
ServiceNow11 hours ago
Base Salary
$176k - $308k/yr
Responsibilities
- Design, develop, and implement VoIP infrastructure, telephony platforms, and observability features for AI-driven voice workloads.
- Collaborate across engineering, product, and infrastructure teams to scale and integrate voice and AI platforms using telecom systems.
- Translate operational telephony and AI workload use cases into software-tooling requirements and contribute to SRE improvements.
- Support deployment and production operations for VoIP systems and AI/ML developers in voice environments.
- Build scalable, reusable software and own implementation, testing, automation, and delivery.
- Integrate LLMs into voice and real-time communication systems and develop LLM-based features.
- Mentor colleagues and promote knowledge-sharing across telecom and AI engineering disciplines.
Requirements
- Hands-on experience building VoIP systems with SIP/RTP protocols.
- Knowledge of Kamailio, RTPEngine, FreeSWITCH, SBCs, PSTN systems, and telecom protocols.
- Experience integrating applications on top of existing LLMs, prompt engineering, and developing LLM-based features.
- At least 4 years of development experience with Python, Go, Java, or similar languages.
- At least 4 years of experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building distributed systems with cloud-native software, software-defined networking, infrastructure as code, and configuration management.
- Experience with DevOps tooling such as Helm, Ansible, Kubernetes, Prometheus, Splunk, and GitLab CI is an asset.
- Experience building software for compliance and security in regulated environments is an asset.
- At least 4 years of experience with infrastructure and platform operations, deployments, SRE, and DevOps focused on platform health is an asset.
Benefits
- Base pay of $176,100-$308,200, plus equity when applicable and variable or incentive compensation.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is regular employment in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.