9 days ago
Base Salary
$101k - $121k/yr
Responsibilities
- Investigate high-impact integration issues, write tested maintainable code, deploy fixes, and monitor production for regressions.
- Prioritize issues by customer impact and help improve the business-value-based prioritization model.
- Diagnose partner-side issues, prepare reproducible cases, and work with financial institutions, platforms, and internal partner-relations teams to resolve them.
- Apply mitigation techniques through internal tooling, configuration changes, and external outreach.
- Participate in code reviews and act as an owner of the integrations codebase.
- Handle internal escalations, provide expertise on Plaid integrations, and meet best-effort SLAs for business-critical issues.
- Triage and audit the integrations backlog while improving team processes and tooling.
- Occasionally build new integrations and rotate through the integrations on-call schedule.
Requirements
- At least 1.5 years of experience in a highly technical hands-on role such as software engineering or technical support engineering.
- Experience developing web services and APIs or clients and integrations that interface with them.
- Strong troubleshooting and debugging skills with the ability to investigate unfamiliar complex issues to root cause.
- Customer-focused, analytical, data-oriented problem-solving skills, including comfort using SQL or similar tools to scope impact.
- Excellent written and verbal communication skills for explaining technical issues to engineering teams and external data partners.
- Demonstrated ability to improve processes, increase efficiency, and resolve a high volume of technical issues with quality and speed.
- Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang.
Benefits
- Comprehensive medical, dental, vision, and 401(k) benefit plan.
- Additional compensation may include equity and/or commission depending on the position.
- Plaid is an equal opportunity employer committed to reasonable accommodations and an inclusive workplace.
Tech Stack
Categories
About Plaid
Plaid is a data network that powers the tools millions of people rely on to live a healthier financial life. Plaid works with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers more than 12,000 financial institutions across the US, Canada, UK and Europe. Headquartered in San Francisco, the company was founded in 2013 by Zach Perret and William Hockey.