3 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI to address business challenges and automate enterprise processes.
- Develop, deploy, validate, and continuously improve production-ready software and AI-enabled solutions.
- Monitor and maintain supported applications, troubleshoot incidents, and resolve issues across critical business systems.
- Manage incident resolution and service request fulfillment while documenting solutions and sharing knowledge.
- Collaborate with teams and stakeholders to understand needs, communicate progress, and provide timely updates.
- Contribute to application-support best practices and participate in team discussions and solution development.
Requirements
- At least 3 years of experience in ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Understanding of software development life cycle methodologies and modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.