5 months ago
East Orange, NJ, USAMid Level / Senior
Responsibilities
- Own technical implementations for new and existing customers from kickoff through production go-live.
- Conduct technical discovery, assess customer architectures, recommend integration patterns, and create Miro workflows and implementation playbooks.
- Advise customers on API integrations, webhooks, retry and failure handling, schema design, and platform best practices.
- Support Customer Success, Sales, Solutions Consultants, Product, and Engineering with technical context and delivery collaboration.
- Educate customers on how Cytora’s AI and LLM-powered product works.
- Document customer needs through bug reports and feature requests, test beta features, and share product knowledge.
- Investigate complex issues using logs, monitoring, and system behavior and provide clean reproductions to Engineering.
- Stay current with product releases, test new functionality, and help customers and colleagues understand product capabilities.
Requirements
- Typically 3–5+ years of experience in a technical, customer-facing role such as Solutions Engineer, Solution Architect, Customer Engineer, or Implementation Engineer.
- Deep familiarity with REST APIs, Swagger/OpenAPI specifications, Postman, integration patterns, CRUD operations, authentication, and error handling.
- Comfort reading and writing Python scripts for API prototyping, testing, and automation.
- Interest in AI and LLMs, with the ability to explain an LLM-powered product to customers.
- Experience advising customers on integration architecture, workflows, and solution design.
- Ability to communicate technical concepts to developers, architects, project managers, business analysts, and other stakeholders.
- Experience troubleshooting logs, traces, monitoring, and system behavior and documenting findings clearly.
- Experience implementing production-ready SaaS integrations for B2B enterprise customers, including post-launch troubleshooting.
- Fluency with Git and GitHub, including commits, branches, pull requests, and navigating a codebase.
- Familiarity with observability tools such as Datadog and user-management platforms such as Auth0.
- Insurance or InsurTech experience, hands-on GenAI product work, pre-sales or technical scoping exposure, and familiarity with underwriting or insurance workflows are preferred.
Benefits
- Remote role for candidates based in the Central US.
- Flexible working and remote options.
- Professional development budget and conference access.
- Annual company retreats.
- Mission-driven, people-first culture.
- Must currently be based in the US and have full work authorization; sponsorship is not offered.
About Cytora
Cytora builds an AI-powered platform that digitizes, evaluates, and routes commercial insurance risks, streamlining underwriting and intake workflows for insurers and brokers. It sells enterprise software and APIs used to automate submission processing, risk selection, and routing across underwriting operations. Founded in 2014 and headquartered in London, Cytora was acquired by Applied Systems and operates as part of its insurance software portfolio.