3 days ago
Remote, United StatesStaff+
Responsibilities
- Perform ServiceNow ITSM implementation, administration, configuration, development, and customization.
- Design the DOT Service Management System and support its operations, engineers, and development lifecycle.
- Define integration methods, directionality, attributes, and data normalization requirements.
- Develop and maintain Discovery schedules, patterns, and integrations.
- Fulfill the Enterprise Integration Manager role.
- Deliver new functionality across ServiceNow applications and services.
- Perform platform, process, and integration testing.
- Respond to escalated service requests and incidents and assist with platform administration.
- Participate in an on-call rotation covering nights, weekends, and holidays.
Requirements
- 12+ years of relevant IT experience, including at least 6 years administering a major Service Management System, preferably ServiceNow.
- Bachelor's degree in Management Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience, with 6 years of experience accepted in lieu of the degree.
- Extensive knowledge of ServiceNow Discovery and integrations.
- Experience with SNMP technologies supporting Discovery Patterns.
- Experience with SOAP- and REST-based API integrations.
- Current ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist - Discovery certification is required.
- Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and be able to obtain a public trust.
Tech Stack
SOAP
Categories
About SAIC
SAIC (Science Applications International Corporation) is a government technology integrator delivering systems engineering, enterprise IT, secure cloud, cybersecurity, C5ISR, and data analytics for U.S. defense, space, intelligence, and civilian agencies. It builds and sustains mission IT and digital engineering solutions under multi-year federal contracts and task orders. Founded in 1969, SAIC is headquartered in Reston, Virginia, and is a public company traded on the NYSE under the ticker SAIC.