PeopleSoft CRM Developer (On-site)
DXC Technology2 days ago
Arlington, VA, USAMid Level
H1B Sponsor
Base Salary
$92k - $171k/yr
Responsibilities
- Design, develop, configure, and enhance PeopleSoft CRM capabilities for ticket intake, case management, service requests, routing, escalation, and resolution tracking.
- Develop PeopleSoft pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using PeopleTools technologies.
- Build and support integrations with external systems using Integration Broker, REST/SOAP APIs, web services, JSON/XML messaging, and file-based interfaces.
- Enhance CRM screens and workflows, including Fluid or other modern PeopleSoft user-experience patterns where applicable.
- Support PeopleSoft CRM and PeopleTools upgrades, patches, retrofits, impact analysis, customization remediation, regression testing, and validation.
- Troubleshoot application defects, workflow failures, integration errors, data issues, and production incidents; perform root-cause analysis and implement fixes.
- Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications.
- Develop reusable utilities, scripts, and automation for deployment, testing, monitoring, validation, troubleshooting, and operational support.
- Perform unit testing, code reviews, defect retesting, regression support, and validation of functionality and data integrity.
- Migrate and promote CRM objects and configuration across development, test, and production environments.
- Monitor application behavior, batch processing, interfaces, logs, and SQL while collaborating with cross-functional technical teams.
- Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles.
- Collaborate with analysts, Product Owners, testers, help desk teams, and stakeholders on requirements, demonstrations, UAT, and solution delivery.
Requirements
- U.S. citizenship and an active Secret security clearance are required.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
- At least 3 years of hands-on PeopleSoft development experience, including PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality.
- Strong PeopleTools development skills with Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL.
- Experience developing or consuming REST/SOAP APIs and designing PeopleSoft pages, components, workflows, notifications, business rules, security, batch processes, and integrations.
- Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migrations, and production deployments.
- Strong debugging and root-cause analysis skills across application logic, SQL, interfaces, batch processing, and integration messages.
- Experience with PeopleSoft CRM service requests, ticket or case management, worklists, routing, notifications, and service operations is desired.
- Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms is desired.
- Knowledge of integration practices including error handling, logging, interface security, retries, and data validation is desired.
- Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation is a plus.
- Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing is desired.
- Experience in Agile or SAFe environments, requirements refinement, code reviews, repeatable testing, release management, and production support is desired.
Benefits
- Full-time hires are eligible for health, dental, and vision insurance; employee wellness programs; life and disability insurance; a retirement savings plan; paid holidays; and paid time off.
- The role is on-site in Crystal City, Arlington, Virginia, as required by the contract.
- DXC prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
About DXC Technology
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology