13 days ago
Base Salary
$60k - $75k/yr
Responsibilities
- Administer, configure, optimize, troubleshoot, and maintain DataDog, AppDynamics, and Quantum Metrics platforms and agents.
- Design and implement mobile monitoring, browser Real User Monitoring, synthetic monitoring, dashboards, alerting strategies, and observability frameworks.
- Act as a subject matter expert for full-stack observability using APM, logs, metrics, and distributed tracing.
- Develop automation using Python, GitOps principles, and DevOps practices.
- Support and monitor cloud-native workloads running on Google Cloud Platform and Kubernetes.
- Perform proactive monitoring, incident investigation, root cause analysis, performance tuning, and reliability improvements.
- Develop monitoring standards, service health dashboards, SLIs/SLOs, and alerting mechanisms.
- Contribute to SRE initiatives using Prometheus, OpenTelemetry, and Grafana.
- Evaluate anomaly detection, predictive analytics, and AI-driven automation to improve incident response and reduce alert fatigue.
- Collaborate with application, infrastructure, platform, and cross-functional teams to improve scalability and operational efficiency.
Requirements
- Bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or a master's degree in Information Systems or Software Engineering.
- Experience with DataDog, AppDynamics, Quantum Metrics, APM, logs, metrics, distributed tracing, and observability practices.
- Experience with Python, Google Cloud Platform, Kubernetes, Prometheus, OpenTelemetry, and Grafana.
- Knowledge of monitoring, incident investigation, root cause analysis, performance tuning, SLIs/SLOs, and alerting.
- Required skills include Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, and Storytelling.
- English proficiency at C2 level.
- Listed certifications include AWS Certified Solutions Architect - Associate, Certified Data Management Professional, CISSP, Certified Kubernetes Administrator, and TOGAF 9 Certification.
Benefits
- Hybrid work arrangement with a regular, day-shift position in the United States.
- Hands-on experience, mentorship, and learning opportunities in AI-powered transformation.
- Opportunity to work on enterprise technology challenges with a global team of more than 140,000 employees.
- Values-driven culture emphasizing integrity, inclusion, courage, curiosity, and innovation.
- Equal opportunity employment and a workplace committed to respect and integrity.
Tech Stack
Categories
DevOpsSite Reliability
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.