Staff ServiceNow Engineer

SoFi

3 months ago

San Francisco, CA, USA or Seattle, WA, USA

Staff+

Base Salary

$120k - $150k/yr

Responsibilities

Build, enhance, and maintain scalable solutions within the ServiceNow platform.
Lead the full lifecycle of solution development from requirements analysis to production deployment.
Collaborate with business stakeholders and product owners to refine requirements.
Configure and customize Employee Center Pro for improved user experience.
Implement and optimize AI features like Now Assist for better platform usability.
Drive CMDB data model governance and maintain alignment with CSDM.
Design and implement integrations between ServiceNow and external systems.
Conduct code and configuration reviews to ensure adherence to standards.
Establish development, testing, and release management best practices.
Communicate technical progress and risks to stakeholders.
Identify opportunities for process optimization and automation.
Mentor junior developers and promote a culture of engineering excellence.

7+ years of hands-on experience with ServiceNow solutions in enterprise environments.
Bachelor’s degree in Computer Science, Information Systems, or related field.
Strong proficiency in JavaScript, Flow Designer, and IntegrationHub.
Deep understanding of HAM Pro, SAM Pro, and CMDB modules.
Experience configuring Employee Center Pro and enhancing user experience.
Working knowledge of Now Assist and AI-driven automation.
Ability to write clean, maintainable code aligned with best practices.
Skilled in engaging with business partners to align technical solutions.
Experience in peer code reviews and performance tuning.
Expertise in CSDM and CMDB governance.
Strong background in Agile/Scrum environments.
Excellent communication and documentation skills.
Passion for staying current on ServiceNow updates.
ServiceNow Certified System Administrator (CSA) preferred.

JavaScript