Customer Success Engineer

GitLab

about 6 hours ago

Remote, United States

Entry Level / Mid Level

Base Salary

$104k - $167k/yr

Responsibilities

Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey.
Partner with Customer Success Managers to implement GitLab use cases.
Deliver customer-specific enablement through webinars, hands-on labs, and on-demand engagements.
Provide technical and architectural guidance to help customers adopt GitLab capabilities.
Align with Account Executives and Renewals Managers to support customer business objectives.
Develop and deliver workshops, demos, and reusable enablement content.
Build and maintain specialty competency in technologies aligned to GitLab's market focus.
Contribute to customer-facing learning resources, including documentation and enablement programs.

Experience supporting GitLab use cases such as source code management and DevSecOps.
Proficiency with DevSecOps tools and the ability to translate tool capabilities into customer outcomes.
Technical background in software development or systems engineering.
Ability to communicate complex technical topics clearly in writing and live settings.
Experience as a trusted technical advisor in a post-sales environment.
Strong time management and prioritization skills.
Continuous learning mindset with a focus on maintaining specialty competency.