20 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Own the technical direction and architecture of custom software solutions.
- Lead and manage software development teams through design, development, and delivery.
- Set development standards and lead best practices for software quality and efficiency.
- Make team decisions and contribute to decisions across multiple teams.
- Analyze complex technical problems and provide effective solutions.
- Coordinate cross-functional efforts to integrate software components.
- Monitor project progress and adjust plans to meet deadlines and business requirements.
- Mentor and support team members’ professional growth and skill development.
- Evaluate and improve software processes and outcomes.
Requirements
- At least 5 years of experience in ServiceNow Customer Service Management (CSM).
- Proficiency in ServiceNow Customer Service Management, including App Engine, Case Management, advanced workflow, ServiceNow Scripting API, and Service Portal development.
- Strong knowledge of software architecture principles and design patterns for custom software development.
- Experience managing and leading software development teams.
- Ability to analyze complex technical problems and provide effective solutions.
- Familiarity with performance optimization and scalability in software design.
- Excellent communication skills for collaboration with diverse teams and stakeholders.
- 15 years of full-time education.
Benefits
- The position is based at Accenture’s Bengaluru office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.