Responsibilities
- Lead customer discovery sessions, architecture workshops, and technical advisory engagements.
- Design and govern scalable Dynatrace solutions and deployment architectures across enterprise, cloud, and cloud-native environments.
- Own architectural quality, delivery readiness, scalability, supportability, commercial viability, and customer outcomes for assigned engagements.
- Define implementation strategies, onboarding approaches, governance models, operational standards, and transition plans.
- Advise customers on observability strategies and Dynatrace capabilities and ecosystem integrations.
- Architect and guide integrations between Dynatrace and enterprise platforms, cloud services, ITSM solutions, security tools, CI/CD pipelines, and operational systems.
- Provide architectural leadership for RFP, RFI, and proposal engagements, including scope, estimates, assumptions, acceptance criteria, dependencies, and delivery risk.
- Collaborate with Product, Support, Engineering, and internal stakeholders on customer requirements, escalations, and product improvements.
- Mentor consultants, partners, and technical teams; review designs, share best practices, and develop reusable assets.
- Maintain expertise in observability, cloud-native technologies, automation, security, and operational practices.
- Participate in customer workshops, field observation, internal enablement, industry events, and continuous professional development.
Requirements
- Typically 8+ years of relevant experience in enterprise technology consulting, solution architecture, observability, platform engineering, SRE, cloud, application performance, or IT operations, including ownership of complex customer engagements.
- Experience architecting and delivering enterprise-scale solutions across hybrid and multi-cloud environments.
- Deep practical knowledge of microservices, containers, Kubernetes, serverless, APIs, distributed systems, messaging, databases, and enterprise middleware.
- Strong understanding of telemetry and observability standards, including OpenTelemetry, OTLP, logs, metrics, traces, events, topology, service-level objectives, and data quality.
- Working knowledge of CI/CD, infrastructure as code, GitOps, SRE, incident management, problem management, change management, capacity management, and DevSecOps.
- Ability to create architecture diagrams, decision records, implementation plans, governance models, executive narratives, and technical documentation.
- Ability to lead workshops, manage priorities, communicate risks, influence without authority, and present to technical teams and C-level executives.
- Commercial and delivery acumen covering scope control, estimation, assumptions, dependencies, acceptance criteria, and value-based outcomes.
- Relevant cloud, observability, automation, security, IT operations, or delivery certifications are highly regarded.
- Obtain Dynatrace Associate Certification within 2 months and Dynatrace Professional Certification within 6 months of joining.
- Experience in regulated industries or complex enterprise environments, enterprise observability operating models, centers of excellence, platform-product models, governance frameworks, ServiceNow, major cloud platforms, Kubernetes platforms, OpenTelemetry, automation, CI/CD, infrastructure as code, security ecosystems, executive value realization, adoption measurement, ROI narratives, quarterly business reviews, and outcome-based roadmaps is desired.
- Contributions to technical communities through reusable assets, enablement, white papers, conference sessions, blogs, or mentoring are desired.
Benefits
- Competitive compensation packages designed to recognize and reward performance.
- Opportunities to work with AWS, Microsoft, Google Cloud, and other leading partners.
- Work at the forefront of Dynatrace Intelligence, an agentic operations system combining deterministic and agentic AI.
- Occasional customer-site, regional, or training travel may be required based on business need and local policy.
- Continuous professional development and participation in customer workshops, internal enablement, and industry events are supported.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.