Full Stack Engineer - Customer Experience
Eight Sleep8 months ago
Responsibilities
- Create secure integrations, AI tools, and MCP servers for AI agents and customer support teams.
- Design and develop AI systems and tools that identify and resolve customer issues.
- Build monitoring systems and dashboards to measure AI performance and surface customer issue insights.
- Identify automation opportunities in support troubleshooting workflows.
- Collaborate with Software, Hardware, ML, and Operations teams to reduce root-cause and resolution times and prevent recurring issues.
Requirements
- At least five years of full-stack engineering experience.
- Proficiency with Python, TypeScript or JavaScript, and SQL.
- Experience building tools, integrations, or automation systems that use AI, as well as using AI to build systems.
- Strong product and UX judgment, debugging ability, independent problem-solving, and cross-functional communication skills.
- Ability to use AI coding assistants such as Claude and Devin effectively.
- Experience with customer support, SRE, chatbots, or postmortems/COEs is a plus.
- Interest in health and fitness technology, customer-centered problem solving, side projects, and working in a fast-moving environment.
Benefits
- Equity participation for every full-time team member, including periodic performance-based equity refreshes
- Employees receive their own Pod product
- Opportunity for immediate responsibility and accelerated career growth
- Collaboration with experienced technical and cross-functional teams
Tech Stack
Categories
About Eight Sleep
Eight Sleep builds the Pod, a smart mattress system that controls temperature, elevation, and wake-up and provides sleep analytics for consumers and athletes. The company sells hardware directly online with a companion app and optional membership for personalized insights and automations. Founded in 2014 and headquartered in New York, it is privately held and sells in the U.S., Canada, the U.K., Europe, Australia, the UAE, Mexico, Switzerland, and Saudi Arabia.