Full Stack Engineer - Customer Experience
Eight SleepResponsibilities
- Create integrations and AI tools for customer support.
- Own the design and development of AI systems to resolve customer issues.
- Develop monitoring systems and dashboards for AI performance.
- Identify automation opportunities in support team processes.
- Collaborate with cross-functional teams to improve issue resolution.
Requirements
- 5+ years of full stack engineering experience with Python, TypeScript/JavaScript, and SQL.
- Strong ability to work independently and solve problems proactively.
- Experience building tools and automation systems using AI.
- Strong product and UX sense.
- Excellent debugging skills and communication abilities.
- Comfort with ambiguity in a fast-paced environment.
- Experience with customer support or building chatbots is a plus.
Benefits
- Equity participation for all full-time team members.
- Immediate responsibility and opportunities for career growth.
- Receive your own Pod, the flagship product of Eight Sleep.
- Collaborate with exceptional talent in a dynamic environment.
Tech Stack
Categories
About Eight Sleep
Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep. We use innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever and for the better. With our flagship product, the Pod, we are addressing critical sleep issues such as temperature regulation, bed elevation, snoring reduction, and the wake-up experience. Hundreds of thousands of customers around the world sleep better every night thanks to the Pod. We are backed by leading Silicon Valley investors like YC Combinator, Founders Fund, Valor, and Khosla Ventures, and we have been recognized as one of Fast Company’s Most Innovative Companies in 2018, 2022, and 2023.The Pod was also recognized two years in a row by TIME's “Best Inventions of the Year.” We currently sell the Pod in the United States, Canada, United Kingdom, Europe, Australia, UAE, Mexico, Switzerland and Saudi Arabia.