Professional Services Engineer (AI)
NICE
2 days ago
Pune, India
Mid Level / Senior
Responsibilities
- Lead and execute implementation activities for NICE CSA solutions.
- Configure, integrate, and optimize solutions based on customer requirements.
- Provide technical configuration and light programming as needed.
- Manage assigned tasks and deliverables in alignment with project objectives.
- Contribute to the development of best practices for NICE CSA solutions.
- Support testing, UAT, go-live, and post-deployment optimization.
- Design user-centric conversational experiences and AI personas.
- Mentor peers and contribute reusable templates and implementation best practices.
Requirements
- 2+ years of experience with AI, digital channels, or enterprise contact center solutions.
- BE/B.TECH in a technical or business field or equivalent work experience.
- Experience leading end-to-end AI implementations.
- Strong skills in APIs, CRM integrations, and large-scale deployments.
- Ability to communicate complex AI concepts clearly.
Benefits
- Flexible hybrid work model with 2 days in-office and 3 days remote.
- Opportunities for internal career growth across multiple roles and locations.
- Collaborative and creative work environment.
Tech Stack
CSSHTMLJavaScript
Categories
AI & MLBackendFrontend