6 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead technology delivery and solution priorities for Service Operations and critical call center applications.
- Provide systems-level leadership for architecture patterns, requirements, technology recommendations, product roadmaps, CI/CD pipelines, code review software, and commercial off-the-shelf solutions.
- Partner with architecture, business, QA, development, Agile teams, and stakeholders to evaluate alternatives and deliver enterprise solutions.
- Lead multiple technical programs and cross-functional teams, using success metrics to adjust future efforts.
- Manage non-functional requirements, compliance with standards, suppliers, and continuous delivery.
- Provide direction and supervision for multiple ARTs and teams while resolving broad-impact technical problems.
Requirements
- 8+ years of experience in software engineering, solution engineering, or technology program leadership.
- Proven experience supporting customer service, contact center, or service operations environments.
- Full English fluency and the ability to overlap with the US Pacific Time Zone for 2–3 hours daily.
- Insurance experience or knowledge is very desirable; finance-sector experience is an alternative.
- Experience managing IT delivery projects, providing technical leadership, and working with architects.
- Intermediate Salesforce experience with 4–6 years of experience or experience with another CRM.
- Intermediate Google Cloud experience with 4–6 years of experience.
- Experience with RPA, UiPath, Node.js, and Python; architecture knowledge is a plus.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including private health insurance, pension plan, and paid time off.
- Career development, training, and development opportunities.
- Flexible remote and/or office-based work arrangements.
- Dynamic and inclusive work culture within a globally renowned group.
- Employment requires valid local authorization to work in the country where the role is based; the employer does not sponsor or obtain work authorization unless explicitly stated.
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.