Presales Architect

Twilio

about 1 month ago

Remote, United States

Staff+

H1B Sponsor

Base Salary

$164k - $205k/yr

Responsibilities

Partner with Account Executives to execute pre-sales activities including demonstrations and technical presentations.
Lead the technical and product sale, recommending best-practice solutions to customers.
Establish yourself as a trusted advisor by understanding customer technical pains and designing innovative solutions.
Build and present engaging product demonstrations to showcase Twilio’s capabilities.
Proactively identify team needs and propose strategies for implementation.
Contribute to the Presales Engineering community through knowledge sharing and creating reusable materials.
Mentor less experienced Presales Engineers and act as a team leader.
Present at industry and internal events.

12+ years of pre-sales experience with complex technical products or customer-facing technical support.
Excellent communication and presentation skills to effectively convey product ROI.
Ability to understand customer communications needs and guide them to technical solutions.
Demonstrated technical proficiency and thought leadership.
Superior written and verbal communication skills for strategic vision communication.
Customer-focused problem solver balancing innovative solutions with customer interests.
Previous software development experience or knowledge in backend and web development.
Familiarity with cloud platforms and application architecture.
Experience in Telecom, SIP, Contact Center, or Security.
Bachelor’s or Master’s degree in a technical discipline or equivalent experience.

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